DM
Deon M
1 reviews | Active since Nov 2022
19 Nov 2022, 14:21
Cancellation Policy
Absolute nightmare dealing with them. There is a 14 day cancellation policy to return items purchased from them, regardless of the reason for it being returned. The Manager, I believe it is a Mr. Anthonio Booysen at the Port Elizabeth Branch is dragging his feet to allow the items, purchased to be returned. It is now 6 days later since I informed them of my intention to return the items purchased and I am still waiting. Totally unacceptable.
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Replies (1)The Mattress Warehouse's replyOfficial
21 Nov 2022, 10:45Good day Deon,
Thank you for taking the time to review us and for sharing your experience and concerns with us.
We apologize for the inconvenience with regard to feedback.
Our Customer Service Manager was informed and made contact with our PE Branch.
The exchange however was approved, we are truly sorry for the delay in feedback.
Kind regards,
The Mattress Warehouse
Thank you for taking the time to review us and for sharing your experience and concerns with us.
We apologize for the inconvenience with regard to feedback.
Our Customer Service Manager was informed and made contact with our PE Branch.
The exchange however was approved, we are truly sorry for the delay in feedback.
Kind regards,
The Mattress Warehouse
The Mattress Warehouse's reply21 Nov 2022, 10:45
Official
Good day Deon,
Thank you for taking the time to review us and for sharing your experience and concerns with us.
We apologize for the inconvenience with regard to feedback.
Our Customer Service Manager was informed and made contact with our PE Branch.
The exchange however was approved, we are truly sorry for the delay in feedback.
Kind regards,
The Mattress Warehouse
Thank you for taking the time to review us and for sharing your experience and concerns with us.
We apologize for the inconvenience with regard to feedback.
Our Customer Service Manager was informed and made contact with our PE Branch.
The exchange however was approved, we are truly sorry for the delay in feedback.
Kind regards,
The Mattress Warehouse
