DD
Dina D
1 reviews | Active since Feb 2023
08 Feb 2023, 17:10
Broken base legs
I bought 4 matrasses and 2 bases. The legs of the bases broke off after not even 2 weeks with only children using the beds. I reported this and send photos. After various emails I still have no response. Looks like I will be stuck with broken beds.
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Replies (1)
The Mattress Warehouse's replyOfficial
09 Feb 2023, 14:35Good day, Dina
Thank you for taking the time to review us and for sharing your experience with us.
We are truly sorry for the lack of assistance and feedback regarding your complaint.
Our Customer Service Manager was informed and will make sure our Team contacts you as soon as possible with feedback.
Again, we do apologize for the inconvenience.
This is truly not the lever of service we aim to deliver.
Kind regards,
The Mattress Warehouse
Thank you for taking the time to review us and for sharing your experience with us.
We are truly sorry for the lack of assistance and feedback regarding your complaint.
Our Customer Service Manager was informed and will make sure our Team contacts you as soon as possible with feedback.
Again, we do apologize for the inconvenience.
This is truly not the lever of service we aim to deliver.
Kind regards,
The Mattress Warehouse
The Mattress Warehouse's reply09 Feb 2023, 14:35
Official
Good day, Dina
Thank you for taking the time to review us and for sharing your experience with us.
We are truly sorry for the lack of assistance and feedback regarding your complaint.
Our Customer Service Manager was informed and will make sure our Team contacts you as soon as possible with feedback.
Again, we do apologize for the inconvenience.
This is truly not the lever of service we aim to deliver.
Kind regards,
The Mattress Warehouse
Thank you for taking the time to review us and for sharing your experience with us.
We are truly sorry for the lack of assistance and feedback regarding your complaint.
Our Customer Service Manager was informed and will make sure our Team contacts you as soon as possible with feedback.
Again, we do apologize for the inconvenience.
This is truly not the lever of service we aim to deliver.
Kind regards,
The Mattress Warehouse