J
Jessica
1 reviews | Active since May 2025
26 May 2025, 07:21
Bought a R 25 k king size bed
Bought a R 25 k king size bed. Promises was made for delivery in 7 days. After 10 days we had to phone them to find out why the bed is not delivered. The lady said there was no bases for the king size bed, we still waiting after 20 days for them to call us about the bases.
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The Mattress Warehouse's replyOfficial
26 May 2025, 09:48Good day, Jessica
Thank you for taking the time to review us and for sharing you experience with us.
Our sincere apologies for the lack of feedback on the bases still outstanding on your order.
We have informed our Customer Service Team and they will ensure to get proper feedback and contact you as soon as possible.
Again, we are truly sorry for the inconvenience caused and assure you that this is not the level of service we aim to provide.
Kind regards,
The Mattress Warehouse
Thank you for taking the time to review us and for sharing you experience with us.
Our sincere apologies for the lack of feedback on the bases still outstanding on your order.
We have informed our Customer Service Team and they will ensure to get proper feedback and contact you as soon as possible.
Again, we are truly sorry for the inconvenience caused and assure you that this is not the level of service we aim to provide.
Kind regards,
The Mattress Warehouse
The Mattress Warehouse's reply26 May 2025, 09:48
Official
Good day, Jessica
Thank you for taking the time to review us and for sharing you experience with us.
Our sincere apologies for the lack of feedback on the bases still outstanding on your order.
We have informed our Customer Service Team and they will ensure to get proper feedback and contact you as soon as possible.
Again, we are truly sorry for the inconvenience caused and assure you that this is not the level of service we aim to provide.
Kind regards,
The Mattress Warehouse
Thank you for taking the time to review us and for sharing you experience with us.
Our sincere apologies for the lack of feedback on the bases still outstanding on your order.
We have informed our Customer Service Team and they will ensure to get proper feedback and contact you as soon as possible.
Again, we are truly sorry for the inconvenience caused and assure you that this is not the level of service we aim to provide.
Kind regards,
The Mattress Warehouse