Boksburg Branch

When my credit application was finally approved after about two weeks, I chose a bed and made a payment of R7500, which I immediately cleared and proof thereof was sent to the relevant person, in order for the purchase to be, hopefully, completed faster, the rest was put on credit. This payment was made 15 December 2020. Boy I couldn't have been more wrong!!!! I have phoned numerous times and sent a bunch of e-mails after I haven't heard anything from them a few days after this.

When I ordered the bed online the website stated that it had stock but it would be a delayed delivery and would take up to 7 working days. Which I accepted. Later it came to light that there wasn't any stock and the bed had to be manufactured, and the big plus side is that the manufacturer will be closed until 11/01/2021. All of the abovementioned info was not provided to me and I had to phone to get to the root of everything.

More than a month later, today, they phoned me to tell me that the bed arrived and I will only receive delivery by Monday because their truck has a root to follow and the manager has promised other clients that their beds will be delivered on a certain day. I asked Morné how long these other clients have been waiting only to be informed that some of them has only waited ONE day!!!!

Monday is 25/01/2021 and I have to pay my first instalment on this bed on 26/01/2021 without even having slept on it once. I have to pay for delivery but people who order after me will be a priority. If a client has to pay for transport they should not be put on a root to wait until the truck passes them at some point in transit. You paid for delivery and the truck should be sent to you ASAP.

I was also informed by Morné that his branch only has one truck, this is unacceptable for a company as big as you claim to be. If every branch has one truck there's no way that deliveries would be made like promised on your website.

I feel like you reel in clients with all the promises made on your website, and then never actually providing the said service/promises. I can not understand why customers who order after me gets delivery before me after charging me for delivery.

And please do not respond to this review with " Apologies for the inconvenience. This is definitely not a true reflection of the service we aim to deliver." or any of the other copy and paste replies. If I had read the reviews regarding online purchases I would not have chosen you. Someone or maybe a few of the people employed by you are *********** this is why things like this keep happening.

Poor poor service and false advertising.