CL
Chantal L

1 reviews | Active since Aug 2015

16 Aug 2025, 07:19

Bittersweet Experience

Welcome was outstanding. He really went out of his way to keep me informed of my delivery. I was, however, very disappointed with the stock situation. When placing my order the website said my product was in stock and it qualified for fast shipping. When i contacted TMW I was told it was actually not in stock amd would take 8 to 10 days instead of the 2 to 3 it had said on my order. I was left to constantly follow up after that because, despite being promised i would be kept up to date, no one was keeping me informed. Anyway, fast forward to the delivery process, Welcome was very professional, friendly and kept me very well informed. Thank you Welcome!!!

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Replies (1)
The Mattress Warehouse
The Mattress Warehouse's reply17 Aug 2025, 09:47
Official
Good day, Chantal

Thank you for taking the time to give Welcome such a great review on his customer service, he will truly be humbled. 
We do apologise for any inconvenience caused regarding the lead time provided.  Stock availability refers to our entire base all over South Africa, and could be affected with stock outages as the sales increase before we can update our website, and affects our lead times. 

Your feedback, support and patience is valued and we will certainly ensure to provide better feedback to ensure our customer's receive the best customer service. 

Kind regards,
The Mattress Warehouse