Beyond Frustrated!

I reported a broken base almost six weeks ago within 30days of the bed arriving. I have been pushed from pillar to post and have to be consistently following up with staff members on the progress of the base. The head office is cc'd on the email by the way and has not said a word. I am being told they cannot give me what they don't have but a refund doesn't seem to an option. Definitely don't recommend them.