BEWARE OF THE MATTRESS WAREHOUSE !

Do not even think of doing business with the Mattress Warehouse online at all !

I placed an order for a mattress on the 22nd of September and paid for it etc. 2 days after I followed up with them as my order status had not changed at all. Said they’re still waiting for payment. When I contacted them they confirmed payment was received and delivery should happen between 6 to 10 working days. Mind you, their website says 1-2 working days.

I asked about the backlog and they said it’s because of higher volumes. Now sitting on the 1st of October and still nothing from them. No updates, nothing. You as the customer needs to ask for feedback. And I did that. Their excuse then was that they are waiting for a bulk order from suppliers and as soon as received their delivery team will process deliveries as soon as possible. That is what I had been told via their WhatsApp line.

In the background I was also communication with Natasha, the CUSTOMER CARE MANAGER, who assured me that I will get a delivery date from Neo, the consultant handling my order. Natasha said she will handle the matter thoroughly, which made me feel at ease. I requested that feedback be provided before close of business.

Here we are, close of business and not a single word from Neo or Natasha.

They couldn’t care less if we are sleeping on the goddam floor !

Their customer services and providing decent updates are absolutely appalling and will be taking this complaint further.

A bad Hello Peter review is just the start !