Bellville branch - another frustrating experience

After giving the review below on 4 February on another platform, I was promised (once more) that I would receive prompt communication about the unresolved matter. That was 2 weeks ago. Still : nothing - not a call and not an e-mail and still no mattresses protecctor.

Google review of 4 Feb 2025 - still applicable:

Poor, poor, poor communication. Not following up & not keeping the customer up to date.

Robin’s sales assistance on 6 January was friendly, kind and informative. Placing an order and paying was a quick and easy online process.

Following through on the delivery promise is quite another story, unfortunately.

The mattress and bed is good quality, but I could’ve bought the same product at any other furniture store with less hassle.

23 days after payment I have not received the promised mattress protector yet. (Luckily the base & mattress have been delivered 11 days after order was completed.)

I have also received no reply to my e-mail enquiry to Dale vd Merwe - who phoned me 9 days ago to request a review of their service. During this call he explained that the mattress protector had to be ordered from another branch, but that a courier company (TCG) will contact me soon to deliver the outstanding mattress protector. I am still waiting on further communication and on delivery of the protector.

I will not recommend buying from the Bellville Stikland branch as they do not keep the consumer updated and have not followed through on their promise to deliver timely.