1 reviews | Active since Feb 2011
Bed returned and no refund
I bought a bed that was advised to me by the sales consultant in nelspruit after I gave her my requirements, I am a side sleeper, I do not like a very firm bed, she suggests a bed and while I am sitting there I google the bed, I then say to her, the suggestions from The Mattress warehouse page says the bed she suggests is for stomach and back sleepers and is NOT recommend for side sleepers And it is a extra firm bed, she tells me that this is the bed for me, they deliver the bed Friday and I sleep on it one night and then in my spare room the following night, I phone them on Monday not going and ask them to fetch the bed as I cannot sleep on it, they send me another bed and take this bed back... I phone and ask about a refund, they tell me the refund will take place on Friday, I phone them today(Friday) only to be told that the lady did a “refund” and not a credit note first and now she has to do a credit note and then send it to someone overseas so they can do my refund!!!! I am not impressed as why after I phone they tell me “ they still need to do this and this” the lady said she will phone me back, still waiting
Thank you for sharing your experience with us, this is much appreciated.We sincerely apologize for the runaround and inconvenience with your experience.
It is important that you are entirely satisfied in your experience with us.
We will give you a refund on that amount as discussed with our Team and apologize for any miscommunication.
For future reference kindly see the following.
We know that even after you have taken much time in your selection, sometimes you require a different level of comfort. All we ask of you is that you give your new bed enough time to get used to it. Most people need a couple of weeks for their bodies to make the transition between the old and new mattress. By taking your time testing your new bed, you can be sure you’re making the right decision. Conditions for the 100 Day Comfort Trial
- Mattresses must be tried for at least 30 nights before an exchange takes place.
- We ask that you invest in a waterproof mattress protector purchased through us.
- You can exchange your bed for another of equal or higher value.
- A difference in lower-priced models is non-refundable.
- If you make use of the 100 Day Trial, you are responsible for the delivery costs
- Products used in the 100 Day Comfort trial cannot be refunded, only replaced with an alternative product.
- Limit of one trial per person.
- Not valid on warranty exchanges, foundations/box springs, custom size or handmade mattresses
- A processing fee of R1000 applies to usage of the comfort trial
- Unused, sealed products qualify for a full refund under the refunds policy.
These Terms and Conditions you would also have received with your Invoice when you have made your initial purchase.
Our Nelspruit Branch will also contact you further so clarity and assistance can be provided to you.
Thank you for your support and would like you to be satisfied with your products and service from us.
Best Regards
The Mattress Warehouse Team
Thank you for sharing your experience with us, this is much appreciated.We sincerely apologize for the runaround and inconvenience with your experience.
It is important that you are entirely satisfied in your experience with us.
We will give you a refund on that amount as discussed with our Team and apologize for any miscommunication.
For future reference kindly see the following.
We know that even after you have taken much time in your selection, sometimes you require a different level of comfort. All we ask of you is that you give your new bed enough time to get used to it. Most people need a couple of weeks for their bodies to make the transition between the old and new mattress. By taking your time testing your new bed, you can be sure you’re making the right decision. Conditions for the 100 Day Comfort Trial
- Mattresses must be tried for at least 30 nights before an exchange takes place.
- We ask that you invest in a waterproof mattress protector purchased through us.
- You can exchange your bed for another of equal or higher value.
- A difference in lower-priced models is non-refundable.
- If you make use of the 100 Day Trial, you are responsible for the delivery costs
- Products used in the 100 Day Comfort trial cannot be refunded, only replaced with an alternative product.
- Limit of one trial per person.
- Not valid on warranty exchanges, foundations/box springs, custom size or handmade mattresses
- A processing fee of R1000 applies to usage of the comfort trial
- Unused, sealed products qualify for a full refund under the refunds policy.
These Terms and Conditions you would also have received with your Invoice when you have made your initial purchase.
Our Nelspruit Branch will also contact you further so clarity and assistance can be provided to you.
Thank you for your support and would like you to be satisfied with your products and service from us.
Best Regards
The Mattress Warehouse Team