1 reviews | Active since Nov 2021
Be careful when buying from The Mattress Warehouse South Africa!
Be careful when buying from The Mattress Warehouse South Africa!
I recently bought two mattresses from them, and they took my payment even though the mattresses were not in stock. When I called to follow up, I was told they had to manufacture the mattresses — something that was never mentioned when I placed the order.
It’s now been 15 working days, and I’ve received no communication or updates. No one from management has reached out, and I’ve had to keep phoning them myself to find out what’s going on.
I’m extremely disappointed with the lack of transparency, poor communication, and bad customer service. If you’re planning to order from them, make sure to confirm stock and delivery times before paying — because once they have your money, you’ll be the one doing all the chasing.
#MattressWarehouse #BadService #CustomerServiceFail #SouthAfrica #DisappointedCustomer #PoorCommunication #BuyerBeware
Thank you for taking the time to share your feedback. We’re truly sorry to hear about your recent experience and the frustration caused by the delay and lack of communication. This is certainly not the level of service we aim to provide.
In such cases, we rely on bulk deliveries from the manufacturer, and our lead times (as indicated on our website) reflect this process.
We are always transparent about these timelines, but we understand how disappointing it can be when expectations are not met.
Our Team however inform us that they were in contact with you regarding the delay and all was in order.
Also, delivery was confirmed with you this morning for Monday the 3rd of November.
The Mattress Warehouse
Thank you for taking the time to share your feedback. We’re truly sorry to hear about your recent experience and the frustration caused by the delay and lack of communication. This is certainly not the level of service we aim to provide.
In such cases, we rely on bulk deliveries from the manufacturer, and our lead times (as indicated on our website) reflect this process.
We are always transparent about these timelines, but we understand how disappointing it can be when expectations are not met.
Our Team however inform us that they were in contact with you regarding the delay and all was in order.
Also, delivery was confirmed with you this morning for Monday the 3rd of November.
The Mattress Warehouse