GV
Gerhard V
1 reviews | Active since Jun 2009
25 Nov 2025, 15:13
Bad service "The mattress Warehouse"
Since I ordered a bed in mid-October, I am still waiting for confirmation on whether it will arrive this week, seven weeks after I placed the order. Originally, I was promised delivery within six weeks. It seems the order might be on its way now if the branch is to be believed. The Gateway branch has not returned my calls despite my requests for updates, which is very frustrating. The staff seem unconcerned about whether I receive my order.
I have been in to see the sales staff at the branch and have phoned several times; all I seem to get are apathetic responses.
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Replies (2)0
Replies (2)
The Mattress Warehouse's replyOfficial
25 Nov 2025, 17:08Good day, Gerhard
Thank you for bringing this to our attention. We sincerely apologise for the delays and the lack of communication you’ve experienced since placing your order.
This is not the level of service we aim to provide. We understand how frustrating it must be to wait beyond the promised timeframe without clear updates.
Please be assured that we are urgently investigating your order status and the communication breakdown at the Gateway branch. We will contact you promptly with accurate delivery information and ensure this matter is resolved as quickly as possible.
Thank you for your patience, and again, we are truly sorry for the inconvenience caused.
Kind regards,
The Mattress Warehouse
The Mattress Warehouse's reply25 Nov 2025, 17:08
Official
Good day, Gerhard
Thank you for bringing this to our attention. We sincerely apologise for the delays and the lack of communication you’ve experienced since placing your order.
This is not the level of service we aim to provide. We understand how frustrating it must be to wait beyond the promised timeframe without clear updates.
Please be assured that we are urgently investigating your order status and the communication breakdown at the Gateway branch. We will contact you promptly with accurate delivery information and ensure this matter is resolved as quickly as possible.
Thank you for your patience, and again, we are truly sorry for the inconvenience caused.
Kind regards,
The Mattress Warehouse
GV
Gerhard V's updateReviewer Update
26 Nov 2025, 16:04Wow, what a shocker — yet another day with zero response from The Mattress Warehouse. Still nothing on my Hello Peter complaint (you know, the one they promised to respond to), and of course, not a peep from the Gateway staff either. Truly outstanding service. I’m thrilled… obviously.
GV
Gerhard V's update26 Nov 2025, 16:04
Reviewer Update
Wow, what a shocker — yet another day with zero response from The Mattress Warehouse. Still nothing on my Hello Peter complaint (you know, the one they promised to respond to), and of course, not a peep from the Gateway staff either. Truly outstanding service. I’m thrilled… obviously.