PN
PJ N
1 reviews | Active since Mar 2010
19 Nov 2021, 16:27
Bad service Mattress Wharehouse Randburg.
Bought a Cloud Nine. Yesterday, Requested for delivery today before 3 pm. Requested a call 1 hour before delivery. Called Gareth, Wendy and Katlego about 15 times now. Driver didn't answer his phone from 3 to 4 pm. Requested eta, non given. 16hr24 still waiting. I have other commitments which I have to cancel or postpone. Bad service. Kindly respond...
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The Mattress Warehouse's replyOfficial
22 Nov 2021, 13:27Good day, PJ
Thank you for taking the time to review us and for sharing your experience.
We are truly sorry for the inconvenience caused by the delay in delivering on time as planned.
Our Team should have communicated on a regular basis and will definitely be tended to.
Our Customer Service Manager was informed to make sure the above matter gets tended to.
We do hope however hope that you have enjoyed some well-deserved rest?
Please feel free to share more of your experience with us at ***.
Kind regards,
The Mattress Warehouse
Thank you for taking the time to review us and for sharing your experience.
We are truly sorry for the inconvenience caused by the delay in delivering on time as planned.
Our Team should have communicated on a regular basis and will definitely be tended to.
Our Customer Service Manager was informed to make sure the above matter gets tended to.
We do hope however hope that you have enjoyed some well-deserved rest?
Please feel free to share more of your experience with us at ***.
Kind regards,
The Mattress Warehouse
The Mattress Warehouse's reply22 Nov 2021, 13:27
Official
Good day, PJ
Thank you for taking the time to review us and for sharing your experience.
We are truly sorry for the inconvenience caused by the delay in delivering on time as planned.
Our Team should have communicated on a regular basis and will definitely be tended to.
Our Customer Service Manager was informed to make sure the above matter gets tended to.
We do hope however hope that you have enjoyed some well-deserved rest?
Please feel free to share more of your experience with us at ***.
Kind regards,
The Mattress Warehouse
Thank you for taking the time to review us and for sharing your experience.
We are truly sorry for the inconvenience caused by the delay in delivering on time as planned.
Our Team should have communicated on a regular basis and will definitely be tended to.
Our Customer Service Manager was informed to make sure the above matter gets tended to.
We do hope however hope that you have enjoyed some well-deserved rest?
Please feel free to share more of your experience with us at ***.
Kind regards,
The Mattress Warehouse