Bad service (Long lead delivery times)

I have order a Restonic single bedset on 9th May 2021. However I was informed on Tuesday 11 May that the order will take 14 workdays to be completed. I was offered an alternative, which was only being delivered in two weeks time. I asked for a refund but was only offered one by Friday

1. How do you sell products that you have no stock on 2. Giving me a refund defeats the purpose of buying from another vendor 3. This my first purchase and my last, since the urgency of my request was not noted or even acknowledge. 4. Why cannot orders be cancelled online

Unfortunately the bed is urgent, hence I cannot wait.

Regards Eustice Vries