Mvdw
Mari van der walt

1 reviews | Active since Oct 2013

28 Sept 2018, 20:25

Bad service and bad mattresses from the Mattress Warehouse in Irene

We bought 2 mattresses from the Mattress Warehouse in Irene, last year.

The last few months, I had a lot of aches and muscle spasms when I got up in the morning and after a lot of physio my physiothe****** suggested I must look at buying a new mattress and I said that it can't be the mattress, I bought the mattress last year!

But I decided to try another mattress and after 2 days the pains in my legs and back started disappearing. On 16/09/2018 I have send the Mattress Warehouse an email to lodge a complaint and to date no one has even contacted me. The sides of the 2nd mattress that we bought from the Mattress Warehouse last year has also sagged a lot. We paid a lot of money for these mattresses and it is very disappointing that something is wrong with these mattresses after such a short time and that nobody from the Mattress Warehouse even have the decency to contact us.

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Replies (2)
The Mattress Warehouse
The Mattress Warehouse's reply29 Sept 2018, 15:29
Official

Good Day Mari

We are truly apologizing for the discomfort and the unpleasant experience!

Our Irene Branch have been in contact with you and as per you're request we will contact you then on Monday so that we can rectify and have you assisted in a proper way!
We really want our clients to feel that they receive value and personal assistance in their bedding needs and we will make sure that you are going to receive that.

Wishing you then a great weekend and then we will take it further on Monday.

Thank you for notifying us and you're patience in this regard.

Best Regards

The Mattress Warehouse

Mvdw
Mari van der walt's update08 Jan 2019, 21:31
Reviewer Update
Marco from Serta in KZN, came to inspect on 12/11/2018 and confirmed that there is something seriously wrong with the mattress and said that Mattress Warehouse in Irene would phone me, to get it fixed. Today is already 08/01/2019 and Mattress Warehouse in Irene still hasn't phoned to fix the mattress.