MD
Meghan D
1 reviews | Active since Nov 2020
11 May 2021, 15:40
Bad Service
I placed my order on 3rd Feb 2021. Today is 11 May 2021 and I have NOT received my products or a refund yet. Just one hell of a run around
In April they emailed me to say they still don't have stock and they will be processing a refund. Got this mail from Timothy Nyayamaro. I sent through the docs required.
I sent them another email to follow up on my refund with Andre De Jager on May 10th and he is yet to follow up with whats going on. These guys are keeping my money hostage for 3 months now. I would NOT recommend this company at all. This is the worst service I have ever gotten. They don't commincate with their customers. They are delayed in responding.
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The Mattress Warehouse's replyOfficial
11 May 2021, 17:08Good day, Meghan
We are truly sorry for the inconvenience and delay in the refund.
Our Customer Service Manager was informed and will make sure to get feedback as to the delay.
We have been informed that the delay was processed yesterday. We will have Andre and Timothy follow up to make sure the funds were received.
Again, we apologize and assure you that this is not the standard of service we aim to deliver.
Kind regards,
The Mattress Warehouse
We are truly sorry for the inconvenience and delay in the refund.
Our Customer Service Manager was informed and will make sure to get feedback as to the delay.
We have been informed that the delay was processed yesterday. We will have Andre and Timothy follow up to make sure the funds were received.
Again, we apologize and assure you that this is not the standard of service we aim to deliver.
Kind regards,
The Mattress Warehouse
The Mattress Warehouse's reply11 May 2021, 17:08
Official
Good day, Meghan
We are truly sorry for the inconvenience and delay in the refund.
Our Customer Service Manager was informed and will make sure to get feedback as to the delay.
We have been informed that the delay was processed yesterday. We will have Andre and Timothy follow up to make sure the funds were received.
Again, we apologize and assure you that this is not the standard of service we aim to deliver.
Kind regards,
The Mattress Warehouse
We are truly sorry for the inconvenience and delay in the refund.
Our Customer Service Manager was informed and will make sure to get feedback as to the delay.
We have been informed that the delay was processed yesterday. We will have Andre and Timothy follow up to make sure the funds were received.
Again, we apologize and assure you that this is not the standard of service we aim to deliver.
Kind regards,
The Mattress Warehouse