IJ
Ian J
1 reviews | Active since Jan 2021
24 Oct 2023, 12:33
Bad Service
Not a good experience with The Mattress Warehouse. One weeks ago bought a King Size Matress online and said Available online.Then their were no stock and waiting for delivery from company but will be their before the weekend. Matress warehouse called us on Friday and said they deliver Monday after 3. Monday arrived and we are waiting just to find out they dont have stock and still waiting for delivery. They dont call or reschedule. Tuesday morning i ask again if they have delivery and they said yes but will not deliver only tommorow. I was thinking waiting a week and whithout them reschedule that they will atleast try to deliver asop.The guy that called me just refused to try to make delivery today.
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The Mattress Warehouse's replyOfficial
24 Oct 2023, 14:44Good Ian,
Thank you for taking the time to review us and for sharing your concerns and experience with us.
We sincerely apologize for the delay and lack of proper feedback from our Team.
It is truly not the lever of service we aim to deliver.
Our Customer Service Department has been informed and will make sure to address the matter.
Again, we do apologize for the inconvenience.
Kind regards,
The Mattress Warehouse
Thank you for taking the time to review us and for sharing your concerns and experience with us.
We sincerely apologize for the delay and lack of proper feedback from our Team.
It is truly not the lever of service we aim to deliver.
Our Customer Service Department has been informed and will make sure to address the matter.
Again, we do apologize for the inconvenience.
Kind regards,
The Mattress Warehouse
The Mattress Warehouse's reply24 Oct 2023, 14:44
Official
Good Ian,
Thank you for taking the time to review us and for sharing your concerns and experience with us.
We sincerely apologize for the delay and lack of proper feedback from our Team.
It is truly not the lever of service we aim to deliver.
Our Customer Service Department has been informed and will make sure to address the matter.
Again, we do apologize for the inconvenience.
Kind regards,
The Mattress Warehouse
Thank you for taking the time to review us and for sharing your concerns and experience with us.
We sincerely apologize for the delay and lack of proper feedback from our Team.
It is truly not the lever of service we aim to deliver.
Our Customer Service Department has been informed and will make sure to address the matter.
Again, we do apologize for the inconvenience.
Kind regards,
The Mattress Warehouse