ML
Mzilikazi L
1 reviews | Active since Dec 2020
21 Dec 2020, 19:52
Bad service
Bought a headboard and paid immediately on the 15,they seemed effective so I can pay, they only delivered on Monday after 18H20. The base was incomplete, called Morne, but he did not answer his cellphone nor returned my calls. Out of all these days, they never called to inform me about their progress at all. Bad service from management of Boksburg mattress Warehouse. Never again
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Replies (1)
The Mattress Warehouse's replyOfficial
22 Dec 2020, 15:09Good day, Mzilikazi
Thank you for taking the time to review us and for sharing your experience.
We are truly sorry for the poor experience and lack of urgency shown in your situation.
Our Customer Service Manager was made aware and will make sure to get clarification.
Kind Regards,
The Mattress Warehouse
Thank you for taking the time to review us and for sharing your experience.
We are truly sorry for the poor experience and lack of urgency shown in your situation.
Our Customer Service Manager was made aware and will make sure to get clarification.
Kind Regards,
The Mattress Warehouse
The Mattress Warehouse's reply22 Dec 2020, 15:09
Official
Good day, Mzilikazi
Thank you for taking the time to review us and for sharing your experience.
We are truly sorry for the poor experience and lack of urgency shown in your situation.
Our Customer Service Manager was made aware and will make sure to get clarification.
Kind Regards,
The Mattress Warehouse
Thank you for taking the time to review us and for sharing your experience.
We are truly sorry for the poor experience and lack of urgency shown in your situation.
Our Customer Service Manager was made aware and will make sure to get clarification.
Kind Regards,
The Mattress Warehouse