NS
Nicholas S
1 reviews | Active since Nov 2022
06 Dec 2022, 12:11
Bad Service
BAD SERVICE! they have not responded to the issue we have with the mattress we purchased from them a few months ago. They have promised to sort out the claim to no avail. The lady Zoe has promised "this and that" and nothing has come from it. They don't honour the warranty claim and just don't get back to you, very disappointing!
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The Mattress Warehouse's replyOfficial
06 Dec 2022, 20:42Good day, Nicholas
Thank you for taking the time to review us and for sharing your experience and concerns with us.
We do apologize for the inconvenience and will make sure that your complaint gets attended to as soon as possible.
Our Customer Service Department was informed and will make sure that you receive feedback on the status of your complaint.
Again, we are truly sorry for the delay.
Kind regards,
The Mattress Warehouse
Thank you for taking the time to review us and for sharing your experience and concerns with us.
We do apologize for the inconvenience and will make sure that your complaint gets attended to as soon as possible.
Our Customer Service Department was informed and will make sure that you receive feedback on the status of your complaint.
Again, we are truly sorry for the delay.
Kind regards,
The Mattress Warehouse
The Mattress Warehouse's reply06 Dec 2022, 20:42
Official
Good day, Nicholas
Thank you for taking the time to review us and for sharing your experience and concerns with us.
We do apologize for the inconvenience and will make sure that your complaint gets attended to as soon as possible.
Our Customer Service Department was informed and will make sure that you receive feedback on the status of your complaint.
Again, we are truly sorry for the delay.
Kind regards,
The Mattress Warehouse
Thank you for taking the time to review us and for sharing your experience and concerns with us.
We do apologize for the inconvenience and will make sure that your complaint gets attended to as soon as possible.
Our Customer Service Department was informed and will make sure that you receive feedback on the status of your complaint.
Again, we are truly sorry for the delay.
Kind regards,
The Mattress Warehouse