LV
Lisa Vigus-Brown
1 reviews | Active since Aug 2012
11 May 2021, 13:16
Bad Service
x2 queen mattresses x1 queen base delivered Monday, where are our x2 single mattresses? We are told although ordered the same day, it was on line so takes an extra day. Tuesday, we are now told they have not received the stock! Bad service. They have over promised and under delivered!
***
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Replies (8)LV
Lisa Vigus-Brown's updateReviewer Update
11 May 2021, 13:58Now I get a telephone call, one excuse after another, stating maybe Thursday or Friday!! What happened to Wednesday! Well, if I don't get them tomorrow, Wednesday I want my money back.
LV
Lisa Vigus-Brown's update11 May 2021, 13:58
Reviewer Update
Now I get a telephone call, one excuse after another, stating maybe Thursday or Friday!! What happened to Wednesday! Well, if I don't get them tomorrow, Wednesday I want my money back.
The Mattress Warehouse's replyOfficial
11 May 2021, 14:03Good day, Lisa
We are truly sorry for the inconvenience and delay in delivery.
Our Customer Service Manager was informed and received feedback that the single unit will be delivered to our warehouse tomorrow.
Tyler will be in contact to make arrangements for the additional units to be delivered.
Kind regards,
The Mattress Warehouse
We are truly sorry for the inconvenience and delay in delivery.
Our Customer Service Manager was informed and received feedback that the single unit will be delivered to our warehouse tomorrow.
Tyler will be in contact to make arrangements for the additional units to be delivered.
Kind regards,
The Mattress Warehouse
The Mattress Warehouse's reply11 May 2021, 14:03
Official
Good day, Lisa
We are truly sorry for the inconvenience and delay in delivery.
Our Customer Service Manager was informed and received feedback that the single unit will be delivered to our warehouse tomorrow.
Tyler will be in contact to make arrangements for the additional units to be delivered.
Kind regards,
The Mattress Warehouse
We are truly sorry for the inconvenience and delay in delivery.
Our Customer Service Manager was informed and received feedback that the single unit will be delivered to our warehouse tomorrow.
Tyler will be in contact to make arrangements for the additional units to be delivered.
Kind regards,
The Mattress Warehouse
LV
Lisa Vigus-Brown's updateReviewer Update
11 May 2021, 14:08It is Two single mattresses, Two. Surely they get delivered together!!!
Tomorrow or a FULL refund.
Tomorrow or a FULL refund.
LV
Lisa Vigus-Brown's update11 May 2021, 14:08
Reviewer Update
It is Two single mattresses, Two. Surely they get delivered together!!!
Tomorrow or a FULL refund.
Tomorrow or a FULL refund.
The Mattress Warehouse's replyOfficial
11 May 2021, 14:19Good day, Lisa
We will make sure that the Branch does everything possible to speed up the process.
Please note that our website clearly states that the Restonic Restore Single units can take 7-10 Business days (main hubs) to be delivered.
Today marks the 5th Business Day.
Our Branch will update you and arrange delivery as soon as possible.
Kind regards,
The Mattress Warehouse
We will make sure that the Branch does everything possible to speed up the process.
Please note that our website clearly states that the Restonic Restore Single units can take 7-10 Business days (main hubs) to be delivered.
Today marks the 5th Business Day.
Our Branch will update you and arrange delivery as soon as possible.
Kind regards,
The Mattress Warehouse
The Mattress Warehouse's reply11 May 2021, 14:19
Official
Good day, Lisa
We will make sure that the Branch does everything possible to speed up the process.
Please note that our website clearly states that the Restonic Restore Single units can take 7-10 Business days (main hubs) to be delivered.
Today marks the 5th Business Day.
Our Branch will update you and arrange delivery as soon as possible.
Kind regards,
The Mattress Warehouse
We will make sure that the Branch does everything possible to speed up the process.
Please note that our website clearly states that the Restonic Restore Single units can take 7-10 Business days (main hubs) to be delivered.
Today marks the 5th Business Day.
Our Branch will update you and arrange delivery as soon as possible.
Kind regards,
The Mattress Warehouse
LV
Lisa Vigus-Brown's updateReviewer Update
11 May 2021, 14:27That's not the truth. They were ordered the same day as the queens, 6/7 days ago. We did the original waiting period. Why don't you check properly. We were told yesterday, it takes one extra day for on line. These 2 singles were ordered the night of the day we paid for the queens.
Queens delivered yesterday, extra day is today. Don't fob me off with your excuses, I've been in Customer Services for 25 years. You have over promised and under delivered. We have it recorded being told delivery would be today! If they are not here tomorrow I want a full refund. Do not contact me with more excuses.
Queens delivered yesterday, extra day is today. Don't fob me off with your excuses, I've been in Customer Services for 25 years. You have over promised and under delivered. We have it recorded being told delivery would be today! If they are not here tomorrow I want a full refund. Do not contact me with more excuses.
LV
Lisa Vigus-Brown's update11 May 2021, 14:27
Reviewer Update
That's not the truth. They were ordered the same day as the queens, 6/7 days ago. We did the original waiting period. Why don't you check properly. We were told yesterday, it takes one extra day for on line. These 2 singles were ordered the night of the day we paid for the queens.
Queens delivered yesterday, extra day is today. Don't fob me off with your excuses, I've been in Customer Services for 25 years. You have over promised and under delivered. We have it recorded being told delivery would be today! If they are not here tomorrow I want a full refund. Do not contact me with more excuses.
Queens delivered yesterday, extra day is today. Don't fob me off with your excuses, I've been in Customer Services for 25 years. You have over promised and under delivered. We have it recorded being told delivery would be today! If they are not here tomorrow I want a full refund. Do not contact me with more excuses.
LV
Lisa Vigus-Brown's updateReviewer Update
12 May 2021, 09:37What time is delivery today, Wednesday??
LV
Lisa Vigus-Brown's update12 May 2021, 09:37
Reviewer Update
What time is delivery today, Wednesday??
LV
Lisa Vigus-Brown's updateReviewer Update
12 May 2021, 18:03No response, no delivery so next step National Consumer Division.
LV
Lisa Vigus-Brown's update12 May 2021, 18:03
Reviewer Update
No response, no delivery so next step National Consumer Division.
LV
Lisa Vigus-Brown's updateReviewer Update
13 May 2021, 09:20Finally last night around 6.30pm, Tyler delivered our two singles.
What a pity I had to throw my toys out of the cot to get the service we paid for.
What a pity I had to throw my toys out of the cot to get the service we paid for.
LV
Lisa Vigus-Brown's update13 May 2021, 09:20
Reviewer Update
Finally last night around 6.30pm, Tyler delivered our two singles.
What a pity I had to throw my toys out of the cot to get the service we paid for.
What a pity I had to throw my toys out of the cot to get the service we paid for.