EV
Eileen V
1 reviews | Active since Jan 2019
11 Dec 2024, 19:14
Bad products and poor customer service
We bought a Kooi matress and base, after 1 month it started to sag and made indentations where we sleep with a ridge in the middle. We reached out to Tokyo at the Midrand branch, he has not returned our emails or calls. We bought a new bed as our old one did the very same thing, and we made Tokyo aware of this before we bought the Kooi bed, and he assured us this would not happen.
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The Mattress Warehouse's replyOfficial
12 Dec 2024, 17:41Good day, Eileen
Thank you for taking the time to review us and for sharing your experience with us.
Our sincere apologies for the inconvenience caused and lack of feedback from our team.
We did receive confirmation that your complaint was logged with the manufacturer.
Our team is waiting on feedback from the manufacturer for an inspection date, hence the delay.
This will be escalated in order to resolve as soon as possible.
Again, we are truly sorry for the delay.
Kind regards,
The Mattress Warehouse
Thank you for taking the time to review us and for sharing your experience with us.
Our sincere apologies for the inconvenience caused and lack of feedback from our team.
We did receive confirmation that your complaint was logged with the manufacturer.
Our team is waiting on feedback from the manufacturer for an inspection date, hence the delay.
This will be escalated in order to resolve as soon as possible.
Again, we are truly sorry for the delay.
Kind regards,
The Mattress Warehouse
The Mattress Warehouse's reply12 Dec 2024, 17:41
Official
Good day, Eileen
Thank you for taking the time to review us and for sharing your experience with us.
Our sincere apologies for the inconvenience caused and lack of feedback from our team.
We did receive confirmation that your complaint was logged with the manufacturer.
Our team is waiting on feedback from the manufacturer for an inspection date, hence the delay.
This will be escalated in order to resolve as soon as possible.
Again, we are truly sorry for the delay.
Kind regards,
The Mattress Warehouse
Thank you for taking the time to review us and for sharing your experience with us.
Our sincere apologies for the inconvenience caused and lack of feedback from our team.
We did receive confirmation that your complaint was logged with the manufacturer.
Our team is waiting on feedback from the manufacturer for an inspection date, hence the delay.
This will be escalated in order to resolve as soon as possible.
Again, we are truly sorry for the delay.
Kind regards,
The Mattress Warehouse