MS
Mark S
1 reviews | Active since Aug 2020
21 Dec 2021, 01:29
Bad Experience from Matress Warehouse
I bought a bed from @The matress Warehouse on black Friday and haven't received it yet, it's a month already. Actually they falsely advertise a bed that doesn't exist and I asked for a refund but they don't want to give me my refund. This is so frustrating. Has anyone suffered this mistreatment before? The fun thing is they have blocked me on their social media account so that I dont contact them. Please watch out for this company. Me and my friends will never buy from this company again.
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The Mattress Warehouse's replyOfficial
21 Dec 2021, 09:17Good day, Mark
Thank you for taking the time to review us and for sharing your experience with us.
We are truly sorry and apologize for the inconvenience regarding your refund.
As communicated by our Team the refund was processed and paid out on Friday the 17th of December. However, it was brought to our attention that the communication was not clear from our side.
The funds was reversed with DPO, back to your account, which will not supply a notification, and cal take up to 48 hours to reflect.
We apologize for the lack of proper feedback.
Please feel free to let us know should you have any further inquiries.
Kind regards,
The Mattress Warehouse
Thank you for taking the time to review us and for sharing your experience with us.
We are truly sorry and apologize for the inconvenience regarding your refund.
As communicated by our Team the refund was processed and paid out on Friday the 17th of December. However, it was brought to our attention that the communication was not clear from our side.
The funds was reversed with DPO, back to your account, which will not supply a notification, and cal take up to 48 hours to reflect.
We apologize for the lack of proper feedback.
Please feel free to let us know should you have any further inquiries.
Kind regards,
The Mattress Warehouse
The Mattress Warehouse's reply21 Dec 2021, 09:17
Official
Good day, Mark
Thank you for taking the time to review us and for sharing your experience with us.
We are truly sorry and apologize for the inconvenience regarding your refund.
As communicated by our Team the refund was processed and paid out on Friday the 17th of December. However, it was brought to our attention that the communication was not clear from our side.
The funds was reversed with DPO, back to your account, which will not supply a notification, and cal take up to 48 hours to reflect.
We apologize for the lack of proper feedback.
Please feel free to let us know should you have any further inquiries.
Kind regards,
The Mattress Warehouse
Thank you for taking the time to review us and for sharing your experience with us.
We are truly sorry and apologize for the inconvenience regarding your refund.
As communicated by our Team the refund was processed and paid out on Friday the 17th of December. However, it was brought to our attention that the communication was not clear from our side.
The funds was reversed with DPO, back to your account, which will not supply a notification, and cal take up to 48 hours to reflect.
We apologize for the lack of proper feedback.
Please feel free to let us know should you have any further inquiries.
Kind regards,
The Mattress Warehouse