nG
nokubonga G
1 reviews | Active since Jul 2015
03 Oct 2025, 16:43
Bad
poor online order fulfillment, delivery delays, and a lack of clear communication with customers during the delivery process. Customers report having to repeatedly contact the company for updates, and some experience official delivery dates being missed without proper explanation or resolution.
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Replies (1)
The Mattress Warehouse's replyOfficial
03 Oct 2025, 17:35Good day, Nokubonga
Thank you for your feedback and brining the above to our attention.
We're truly sorry for the frustration caused by the delays and lack of communication. This is not the experience we aim to provide and we are actively working to improve our delivery processes and communication to prevent this in future.
Your concerns are noted and appreciated.
We're truly sorry for the frustration caused by the delays and lack of communication. This is not the experience we aim to provide and we are actively working to improve our delivery processes and communication to prevent this in future.
Your concerns are noted and appreciated.
Kind regards,
The Mattress Warehouse
The Mattress Warehouse
The Mattress Warehouse's reply03 Oct 2025, 17:35
Official
Good day, Nokubonga
Thank you for your feedback and brining the above to our attention.
We're truly sorry for the frustration caused by the delays and lack of communication. This is not the experience we aim to provide and we are actively working to improve our delivery processes and communication to prevent this in future.
Your concerns are noted and appreciated.
We're truly sorry for the frustration caused by the delays and lack of communication. This is not the experience we aim to provide and we are actively working to improve our delivery processes and communication to prevent this in future.
Your concerns are noted and appreciated.
Kind regards,
The Mattress Warehouse
The Mattress Warehouse