QD
Qiniso D
1 reviews | Active since Jan 2022
06 Aug 2025, 14:02
BAD CUSTOMER SERVICE
I am really disappointed with the service. I have received from The Mattress Ware House. They conduct business as if they are doing us a favor. I recently moved to MP and bought a bed on the 27th July with an understanding I will get during the following week but it never happened. Everytime I call get excuses but today 06 August the Lady told the truth they dont have stock but its currently being advertised online. And not even informing customers that you don't have stock. You are doing me a favor I am paying. Decided to cancel the order. BAD CUSTOMER SERVICE. Buy online at your own risk.
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The Mattress Warehouse's replyOfficial
06 Aug 2025, 14:46Good day, Qiniso
Thank you for taking the time to review us and for sharing your experience and concerns with us.
Please accept our sincere apologies for the lack of proper communication and commitment to provide key customer service.
Our Online Fulfillment Manager was informed about your complaint and will make sure to get this resolved as soon as possible.
Again, we are truly sorry for the inconvenience and can assure you that this is not the level of service we aim to provide.
Kind regards,
The Mattress Warehouse
Thank you for taking the time to review us and for sharing your experience and concerns with us.
Please accept our sincere apologies for the lack of proper communication and commitment to provide key customer service.
Our Online Fulfillment Manager was informed about your complaint and will make sure to get this resolved as soon as possible.
Again, we are truly sorry for the inconvenience and can assure you that this is not the level of service we aim to provide.
Kind regards,
The Mattress Warehouse
The Mattress Warehouse's reply06 Aug 2025, 14:46
Official
Good day, Qiniso
Thank you for taking the time to review us and for sharing your experience and concerns with us.
Please accept our sincere apologies for the lack of proper communication and commitment to provide key customer service.
Our Online Fulfillment Manager was informed about your complaint and will make sure to get this resolved as soon as possible.
Again, we are truly sorry for the inconvenience and can assure you that this is not the level of service we aim to provide.
Kind regards,
The Mattress Warehouse
Thank you for taking the time to review us and for sharing your experience and concerns with us.
Please accept our sincere apologies for the lack of proper communication and commitment to provide key customer service.
Our Online Fulfillment Manager was informed about your complaint and will make sure to get this resolved as soon as possible.
Again, we are truly sorry for the inconvenience and can assure you that this is not the level of service we aim to provide.
Kind regards,
The Mattress Warehouse