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Belinda E
1 reviews | Active since Jul 2020
09 Jul 2020, 10:25
Bad Customer Service
Very bad customer service from the Bellville branch ordered a bed 2 weeks ago on the 26th of June and contacted the store. The bed was not in stock and had to be made by the factory ok under stand that but when you phone the branch they will always get back to you. Well its 2 weeks later and no phone call received from them. Very very poor customer service from Mattress Warehouse Bellville
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Replies (2)
The Mattress Warehouse's replyOfficial
09 Jul 2020, 12:26Dear Belinda,
Thank you for taking the time to review us.
We are truly sorry for the poor service you have received thus far.
We are busy getting the communication from our Belville Branch, and feedback regarding the non-communication.
Our Customer Service Manager will be in contact with you regarding your order.
Kind regards,
The Mattress Warehouse
Thank you for taking the time to review us.
We are truly sorry for the poor service you have received thus far.
We are busy getting the communication from our Belville Branch, and feedback regarding the non-communication.
Our Customer Service Manager will be in contact with you regarding your order.
Kind regards,
The Mattress Warehouse
The Mattress Warehouse's reply09 Jul 2020, 12:26
Official
Dear Belinda,
Thank you for taking the time to review us.
We are truly sorry for the poor service you have received thus far.
We are busy getting the communication from our Belville Branch, and feedback regarding the non-communication.
Our Customer Service Manager will be in contact with you regarding your order.
Kind regards,
The Mattress Warehouse
Thank you for taking the time to review us.
We are truly sorry for the poor service you have received thus far.
We are busy getting the communication from our Belville Branch, and feedback regarding the non-communication.
Our Customer Service Manager will be in contact with you regarding your order.
Kind regards,
The Mattress Warehouse
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Belinda E's updateReviewer Update
09 Jul 2020, 12:44I sure hope they keep to their word as i phoned again today and its just the same answer as all the other times "will keep you posted" which never happens..
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Belinda E's update09 Jul 2020, 12:44
Reviewer Update
I sure hope they keep to their word as i phoned again today and its just the same answer as all the other times "will keep you posted" which never happens..