Bad customer service

Good Day,

I ordered my son's mattress last week 9th November. Its the 17/11/2021 still nothing received. No apology for the delay or explanation. I see so many good reviews but my first experience hasn't been the best. My son's needs the mattress sleep on in his room. First the agent contacted me and sent me two invoices for the same mattress yet I know paid for one. My ref is 357194. Would have just liked some more interaction. I am happy with the service/price but not how no one responds to my email.