Bad customer experience and lack of delivering quality service

I bought a king size bed on Thursday 4 August 2022 at the Centurion Branch for cash and was assured that I would receive my bed with 5 business days. Since ordering and paying cash for the bed, I've had to do my own follow up with the company and I'm being given a run around in terms of delivery of my bed. This is beyond bad service and I would prefer getting my money back. Seems I'm not an important client to them.