JR
JJ R
1 reviews | Active since Mar 2026
30 Mar 2026, 17:07
Bad communication and delivery
Have been waiting for my delivery for a month now! I have contacted the Bloemfontein branch still waiting for there call back and today I phoned head office and they said there is no stock and she will find out what is going on and she will call me back. Still waiting for them to call me back. This is real ****ty service
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Replies (1)
The Mattress Warehouse's replyOfficial
30 Mar 2026, 17:31Good day, JJ
Thank you for taking the time to review us and for sharing your concerns.
We are truly sorry for the inconvenience caused and lack of feedback.
Please note our Customer Service was informed and will ensure that proper and accurate delivery feedback is provided immedately.
Again, we do apologise and assure you that this is not the level of service we aim to provide.
Kind regards,
The Mattress Warehouse
Thank you for taking the time to review us and for sharing your concerns.
We are truly sorry for the inconvenience caused and lack of feedback.
Please note our Customer Service was informed and will ensure that proper and accurate delivery feedback is provided immedately.
Again, we do apologise and assure you that this is not the level of service we aim to provide.
Kind regards,
The Mattress Warehouse
The Mattress Warehouse's reply30 Mar 2026, 17:31
Official
Good day, JJ
Thank you for taking the time to review us and for sharing your concerns.
We are truly sorry for the inconvenience caused and lack of feedback.
Please note our Customer Service was informed and will ensure that proper and accurate delivery feedback is provided immedately.
Again, we do apologise and assure you that this is not the level of service we aim to provide.
Kind regards,
The Mattress Warehouse
Thank you for taking the time to review us and for sharing your concerns.
We are truly sorry for the inconvenience caused and lack of feedback.
Please note our Customer Service was informed and will ensure that proper and accurate delivery feedback is provided immedately.
Again, we do apologise and assure you that this is not the level of service we aim to provide.
Kind regards,
The Mattress Warehouse