MS
Mx S
1 reviews | Active since Mar 2018
27 Aug 2020, 11:34
BAD CLIENT SERVICE!!!!!!!!!
So we purchased a bed that was delivered 21 Feb 2020. Now just over 6 months we can clearly feel where it dents where we sleep. I emailed them yesterday and the response from Rosemary is just, Sorry you are unhappy. The 100 day trial is over so nothing we can do!
WOW - GREAT CUSTOMER SERVICE!
If a bed should take 130kg each side should there be dents where you sleep 6 months in if not you or your partner weighs 130kg?
No consideration for lock down or anything so just a SORRY - NOT OUR PROBLEM!!!
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Replies (1)
The Mattress Warehouse's replyOfficial
27 Aug 2020, 18:27Dear Michelle,
Thank you for taking the time to review us and for sharing your experience.
We believe our Customer Service Manager did email you regarding the incident after trying to contact you.
We believe the intention of Rose was not as displayed in the review. She is truly sorry for the misunderstanding and is currently attending to the inquiry and will be logging a call with the supplier to conduct an inspection as you stated the mattress is sagging.
We are truly sorry for the inconvenience.
Kind regards,
The Mattress Warehouse
Thank you for taking the time to review us and for sharing your experience.
We believe our Customer Service Manager did email you regarding the incident after trying to contact you.
We believe the intention of Rose was not as displayed in the review. She is truly sorry for the misunderstanding and is currently attending to the inquiry and will be logging a call with the supplier to conduct an inspection as you stated the mattress is sagging.
We are truly sorry for the inconvenience.
Kind regards,
The Mattress Warehouse
The Mattress Warehouse's reply27 Aug 2020, 18:27
Official
Dear Michelle,
Thank you for taking the time to review us and for sharing your experience.
We believe our Customer Service Manager did email you regarding the incident after trying to contact you.
We believe the intention of Rose was not as displayed in the review. She is truly sorry for the misunderstanding and is currently attending to the inquiry and will be logging a call with the supplier to conduct an inspection as you stated the mattress is sagging.
We are truly sorry for the inconvenience.
Kind regards,
The Mattress Warehouse
Thank you for taking the time to review us and for sharing your experience.
We believe our Customer Service Manager did email you regarding the incident after trying to contact you.
We believe the intention of Rose was not as displayed in the review. She is truly sorry for the misunderstanding and is currently attending to the inquiry and will be logging a call with the supplier to conduct an inspection as you stated the mattress is sagging.
We are truly sorry for the inconvenience.
Kind regards,
The Mattress Warehouse