1 reviews | Active since Jan 2020
Bad Business Ethic
Disappointing and Frustrating experience with The Mattress Warehouse. Ordered bed online, and made cash payment. Delivery was late and had to call numerous times. When the bed was delivered, called them in the same week to inform them that the quality was not what was advertised, they want to charge me R2000 to return the bed and R340 for pick up. Manager Quintin, does not return phone calls or emails, and to date, no correspondence from the company. I had to call the supplier myself who came out within a week. Please be aware when purchasing from this online company, and scroll right to the bottom of their page to read the fine print. Trusting this will assist someone not to lose their hard earned money for non quality product
Thank you for sharing your experience with us.
We apologize for the inconvenience you experienced.
The Mattress Warehouse gives customers reliable information about bed types and this information is available on the website so that our clients can make informed decisions.
Quality is of the highest standards as we make use of reputable suppliers who in return can provide after-sales service and inspection to give our clients peace of mind.
Our Team arranged then with the supplier for an inspection of your mattress.
Upon inspection of your product by our supplier there was no factory fault and this was a comfort exchange that was required by you.
This Comfort Exchange of R2000 and delivery of R340 was from the supplier and wanted to assist you in this way.
A visit to the supplier's showroom was discussed with you to choose a new mattress.
The Mattress Warehouse knows that buying a new bed is not something you do every day and given the long-term investment we do offer a 100 Day Comfort Trial.
Thank you for your support and you are welcome to contact us should you have additional inquiries.
Best Regards
The Mattress Warehouse Team
Thank you for sharing your experience with us.
We apologize for the inconvenience you experienced.
The Mattress Warehouse gives customers reliable information about bed types and this information is available on the website so that our clients can make informed decisions.
Quality is of the highest standards as we make use of reputable suppliers who in return can provide after-sales service and inspection to give our clients peace of mind.
Our Team arranged then with the supplier for an inspection of your mattress.
Upon inspection of your product by our supplier there was no factory fault and this was a comfort exchange that was required by you.
This Comfort Exchange of R2000 and delivery of R340 was from the supplier and wanted to assist you in this way.
A visit to the supplier's showroom was discussed with you to choose a new mattress.
The Mattress Warehouse knows that buying a new bed is not something you do every day and given the long-term investment we do offer a 100 Day Comfort Trial.
Thank you for your support and you are welcome to contact us should you have additional inquiries.
Best Regards
The Mattress Warehouse Team