LM
Lindiwe M

1 reviews | Active since Dec 2017

10 Apr 2018, 09:55

Bad Bad service or should i say no service at all

Purchased a Restonic bed from Mattress Warehouse on 1st Dec 2017 , after 2 months the mattress started making squeaky sound ,I logged a complain with the warehouse and my complain was logged to the supplier the supplier called and told me that they happy to replace my mattress but I must pay a certain fee .the problem arised whenn I asked about the guarantee the supplier told me that my mattress is out of guarantee because it was bought in Feb 2017 and that was not correct they told me they cant help me then I should go back to the warehouse and explain to them I did exactly that called the warehouse I bought my mattress from an email was sent to the supplier again and no response has been received to date no 1 wants to take responsibility between the warehouse and their supplier and solve this all they keep doing is to send emails which are not helping me in any way. Businesses are really quick to sell stuff to us and take our money but they don't wanna take responsibility when it comes to complains This has been going on for almost 4 weeks now and nothing has been resolved except meaningless emails that are not helping I'm still sitting with the same mattress that I'm not happy with.

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Replies (4)
LM
Lindiwe M's update10 Apr 2018, 13:00
Reviewer Update
Someone just contacted me regarding my query its really not nice that we have to use such platforms before our queries can be attended to But just wanna say thanks to the lady and gentleman that contacted me now hope to get my mattress delivered asap
The Mattress Warehouse
The Mattress Warehouse's reply10 Apr 2018, 14:27
Official

Dear Lindiwe

We are much appreciative of you contacting us, our most sincere apology for all this convenience.
The Mattress Warehouse very much values you're concerns and have made a speedily effort towards the resolving of you're product concern.
We contacted the supplier to rectify this with urgency, we are confident that you're mattress will be replaced at no cost to you very soon!

Bedding Regards
The Mattress Warehouse Team

LM
Lindiwe M's update03 May 2018, 12:31
Reviewer Update
To date my issue has not been resolved I was promised that delivery will be done within 2 to 3 weeks we have entered the 4th week now and still nothing My right to good quality has been compromised by the supplier I will never recommend any person to purchase a restonic product they sell us faulty products and never want to take responsibility afterwards. I know my right as a consumer and will be sure to take this matter forward as per the Consumer act stipulates.
LM
Lindiwe M's update14 May 2018, 11:08
Reviewer Update
Thank you finally my new mattress was delivered last Thursday after all the stress caused I will like to give a big thanks to Johan Hendrikse from Mattress Warehouse who helped through out the whole process, he kept making a follow up with the supplier and putting pressure to ensure that they deliver, a big thank you to you Johan for all the calls and emails sent to ensure the supplier delivers Keep up the good work I'm safe to say I'm happy now I really hope I wont have a problem the next time I decide to purchase a bed from Mattress Warehouse. Thank you