Awful Service

Bought a Ruby Firm 3/4 bed set for R1999 online in June 2019 which came with a 6 year service warranty. Mattress springs started becoming noisy and started sticking out and hurting me just over a year later. I reported this to the Online store in August 2020. I was mindful that it was still during the heart of the Covid 19 pandemic so I was aware that there would be delays. Both Tanya (Online Admin) and Danielle (Cape Town Branch Manager) called me on two separate occasions and asked me to complete a form for the manufacturer / their supplier which I did as soon as I was able to. I followed up a few times at first there was a delay from the supplier's end but then there was nothing. No response. No one could assist. Fast forward to May 2021 still no correspondence from either The Mattress Warehouse or their supplier Universe Bedding Benoni. If this is the type of service one receives then you should definitely remove the warranty from your website as it's still applicable today!