1 reviews | Active since Sept 2024
AVOID THIS COMPANY
avoid this company, they have no customer service skills at all, you message on whats app you get an initial reply then nothing else... ordered a bed on 18th august and still waiting, emailed customer service, contacted store, and NOTHING... they advertise and say delivery within 3 to 5 business days, well after one month still nothing, but there website still says 3 to 5 days... Jan i have spoken with on whats app, on 2nd september and still waiting a reply. this company HAS NO CUSTOMER SERVICE AND NO ONE WILL GIVE YOU ANY UPDATE! they take your money and dont deliver and then dont reply.. i even went to the store after i traveled from the UK to Capetown and they said they would call me 3 days later , over a week later NO REPLY!!! PLEASE SAVE YOUR MONEY SAVE YOUR TIME AND GO TO A COMPANY THAT HAS VALUES AND CUSTOMER SERVICE AND DELIVERS WHEN THEY ADVERTISE ....
Thank you for taking the time to review us and for sharing your experience.
Our sincere apologies for the inconvenience and delay in delivering your order.
As our team explained, we are experiencing a very unexpected and very delayed delivery from our manufacturer.
It is our priority to ensure we deliver the best customer service and keep to our promised lead times for delivery.
Again, we are truly sorry, as this is an unexpected delay which we have not anticipated for.
Our Team will ensure to get your original order delivered as soon as possible.
Kind regards,
The Mattress Warehouse
Thank you for taking the time to review us and for sharing your experience.
Our sincere apologies for the inconvenience and delay in delivering your order.
As our team explained, we are experiencing a very unexpected and very delayed delivery from our manufacturer.
It is our priority to ensure we deliver the best customer service and keep to our promised lead times for delivery.
Again, we are truly sorry, as this is an unexpected delay which we have not anticipated for.
Our Team will ensure to get your original order delivered as soon as possible.
Kind regards,
The Mattress Warehouse
