AVOID AVOID AVOID

We ordered two items online and paid. A few days later they contacted us to advise that they don't stock that item. We then had to follow up several times for a refund. We then had to complete an application for a refund explaining why we wanted a refund, submit proof of our bank account, and continue to follow up for our refund. They now say they will do the refund in a few days time. It has been a total nightmare. They should not have processed an order or accepted payment for an item they do not in fact stock. OR, they should have refunded us immediately and without the significant nuisance.