Appalling Service!! I’m disgusted!!!!!

Such appalling service. I ordered and paid online on the 25/01/2022 and to date I haven’t received any email or telephonic confirmation when my order will be delivered. I used the online chat 2 days ago and I was advised that I’ll receive a call and NOTHING. Called them yesterday and I was told that Jean Schreuder is dealing with my query. I sent him an email yesterday at 16:34 - No response. I hate the fact that it feels like you’re doing me a favour with my money. If you’re unable to honour your end of the deal, just refund my damn money ASAP!!!