ZS
Zhanè Solomon
1 reviews | Active since Sept 2020
22 Apr 2023, 10:40
Appalling service
We have the Sealy Posturepedic ponto firm bedset. We have an issue with the mattress as it's extremely noisy and hurts when slept on. We have the bed from last year Dec but it feels like we have the bed for years due to all the issues we faced till date. We have not heard from the mattress warehouse even though I have complained several times to Jan Bothman. The quality of the bedset is poor. The base is squeaky even after it was replaced because of a transportation fault. No on wants to assist us even though the bed is under warranty. Not worth the money spent! Extremely appalling service from the mattress warehouse.
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Replies (2)0
Replies (2)
The Mattress Warehouse's replyOfficial
26 Apr 2023, 12:57Good day Zhane,
Thank you for taking the time to review us and for sharing your concerns.
We are genuinely sorry for the lack of proper service from our Team.
Our Customer Service Department will ensure your complaint is addressed as soon as possible.
Again, we do apologize for the inconvenience.
It is definitely not the level of service we aim to deliver.
Kind regards,
The Mattress Warehouse
Thank you for taking the time to review us and for sharing your concerns.
We are genuinely sorry for the lack of proper service from our Team.
Our Customer Service Department will ensure your complaint is addressed as soon as possible.
Again, we do apologize for the inconvenience.
It is definitely not the level of service we aim to deliver.
Kind regards,
The Mattress Warehouse
The Mattress Warehouse's reply26 Apr 2023, 12:57
Official
Good day Zhane,
Thank you for taking the time to review us and for sharing your concerns.
We are genuinely sorry for the lack of proper service from our Team.
Our Customer Service Department will ensure your complaint is addressed as soon as possible.
Again, we do apologize for the inconvenience.
It is definitely not the level of service we aim to deliver.
Kind regards,
The Mattress Warehouse
Thank you for taking the time to review us and for sharing your concerns.
We are genuinely sorry for the lack of proper service from our Team.
Our Customer Service Department will ensure your complaint is addressed as soon as possible.
Again, we do apologize for the inconvenience.
It is definitely not the level of service we aim to deliver.
Kind regards,
The Mattress Warehouse
ZS
Zhanè Solomon's updateReviewer Update
25 May 2023, 09:45I do appreciate the apology, however, nothing has changed.
On the 09 May, we decided to pay the difference and buy another bed (RestAssured Ruby Medium) but it has been 3 weeks to date since the delivery of the new bed.
I am constantly told that the delivery will occur on Friday of every week.
I am constantly asking for updates and it is frustrating as by now the least that could be done is inform me of any delays without me having to ask.
At this point, I would like a full refund so I can purchase a bed from somewhere else.
Yet again I'm disappointed with the level of service received from the Mattress Warehouse.
On the 09 May, we decided to pay the difference and buy another bed (RestAssured Ruby Medium) but it has been 3 weeks to date since the delivery of the new bed.
I am constantly told that the delivery will occur on Friday of every week.
I am constantly asking for updates and it is frustrating as by now the least that could be done is inform me of any delays without me having to ask.
At this point, I would like a full refund so I can purchase a bed from somewhere else.
Yet again I'm disappointed with the level of service received from the Mattress Warehouse.
ZS
Zhanè Solomon's update25 May 2023, 09:45
Reviewer Update
I do appreciate the apology, however, nothing has changed.
On the 09 May, we decided to pay the difference and buy another bed (RestAssured Ruby Medium) but it has been 3 weeks to date since the delivery of the new bed.
I am constantly told that the delivery will occur on Friday of every week.
I am constantly asking for updates and it is frustrating as by now the least that could be done is inform me of any delays without me having to ask.
At this point, I would like a full refund so I can purchase a bed from somewhere else.
Yet again I'm disappointed with the level of service received from the Mattress Warehouse.
On the 09 May, we decided to pay the difference and buy another bed (RestAssured Ruby Medium) but it has been 3 weeks to date since the delivery of the new bed.
I am constantly told that the delivery will occur on Friday of every week.
I am constantly asking for updates and it is frustrating as by now the least that could be done is inform me of any delays without me having to ask.
At this point, I would like a full refund so I can purchase a bed from somewhere else.
Yet again I'm disappointed with the level of service received from the Mattress Warehouse.