TD
Trevor D
1 reviews | Active since Jul 2015
01 Dec 2025, 18:59
Appalling Customer Service
Following on from my previous review to which The Mattress Warehouse responded to imply they would sort it out, I received a phone call in which they promised delivery today. I told them that it would have to be before 15h30 which they said was not a problem. I received a call just after 16h00 from the driver to say that they were on there way. I told him it was supposed to be before 15h30 to which he responded that they were busy. Delivery is supposed to be tomorrow but I am not holding my breath given their appalling customer service to date.
Helpful (0)
Replies (1)0
Replies (1)
The Mattress Warehouse's replyOfficial
01 Dec 2025, 19:32Good day, Trevor
Thank you for taking the time to review us and for sharing your experience with us.
Our policy is to not try and commit to a certain time as our drivers does have assemblies to do for some customers that can take longer than expected, and have delays due to traffic and the current rain we are experiencing.
We do apologise that the drivers did not inform you in time that they might be late. This will definitely be addressed.
Again, we are sorry for the inconvenience.
Kind regards,
The Mattress Warehouse
Thank you for taking the time to review us and for sharing your experience with us.
Our policy is to not try and commit to a certain time as our drivers does have assemblies to do for some customers that can take longer than expected, and have delays due to traffic and the current rain we are experiencing.
We do apologise that the drivers did not inform you in time that they might be late. This will definitely be addressed.
Again, we are sorry for the inconvenience.
Kind regards,
The Mattress Warehouse
The Mattress Warehouse's reply01 Dec 2025, 19:32
Official
Good day, Trevor
Thank you for taking the time to review us and for sharing your experience with us.
Our policy is to not try and commit to a certain time as our drivers does have assemblies to do for some customers that can take longer than expected, and have delays due to traffic and the current rain we are experiencing.
We do apologise that the drivers did not inform you in time that they might be late. This will definitely be addressed.
Again, we are sorry for the inconvenience.
Kind regards,
The Mattress Warehouse
Thank you for taking the time to review us and for sharing your experience with us.
Our policy is to not try and commit to a certain time as our drivers does have assemblies to do for some customers that can take longer than expected, and have delays due to traffic and the current rain we are experiencing.
We do apologise that the drivers did not inform you in time that they might be late. This will definitely be addressed.
Again, we are sorry for the inconvenience.
Kind regards,
The Mattress Warehouse