WH
Wesley H
1 reviews | Active since Aug 2018
12 Feb 2019, 12:22
Absolutely pathetic service from the Midrand branch.
Absolutely pathetic service from the Midrand branch!!!
I have been waiting for my order for 2 and a half weeks yet everytime I phone in, the story changes as to what is exactly missing. I am starting to wonder if they even have any of the parts I have ordered??
I have tried contacting a manager and yet no one wants to pick up phones now that I have started to get irritated with the situation. I have paid on the 25th of January 2019 and still no confirmed date of delivery or anything.
I am starting to consider asking for a complete refund if I do not receive my order soon
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Replies (1)0
Replies (1)
The Mattress Warehouse's replyOfficial
20 Feb 2019, 21:19Good day Wesley
Our most sincere apologies for your bad experience.
We are appreciative of your feedback on your experience, thank you.
Our Midrand Branch has received confirmation of your outstanding products to your order and confirmed that it will be all delivered to you shortly.
The challenges we experienced has been addressed and we can assure you of our renewed commitment as we do value our clients very much and would like to thank you for your support.
Please do let us know if you need any further assistance by contacting us on ***
Best Regards
The Mattress Warehouse Team
Our most sincere apologies for your bad experience.
We are appreciative of your feedback on your experience, thank you.
Our Midrand Branch has received confirmation of your outstanding products to your order and confirmed that it will be all delivered to you shortly.
The challenges we experienced has been addressed and we can assure you of our renewed commitment as we do value our clients very much and would like to thank you for your support.
Please do let us know if you need any further assistance by contacting us on ***
Best Regards
The Mattress Warehouse Team
The Mattress Warehouse's reply20 Feb 2019, 21:19
Official
Good day Wesley
Our most sincere apologies for your bad experience.
We are appreciative of your feedback on your experience, thank you.
Our Midrand Branch has received confirmation of your outstanding products to your order and confirmed that it will be all delivered to you shortly.
The challenges we experienced has been addressed and we can assure you of our renewed commitment as we do value our clients very much and would like to thank you for your support.
Please do let us know if you need any further assistance by contacting us on ***
Best Regards
The Mattress Warehouse Team
Our most sincere apologies for your bad experience.
We are appreciative of your feedback on your experience, thank you.
Our Midrand Branch has received confirmation of your outstanding products to your order and confirmed that it will be all delivered to you shortly.
The challenges we experienced has been addressed and we can assure you of our renewed commitment as we do value our clients very much and would like to thank you for your support.
Please do let us know if you need any further assistance by contacting us on ***
Best Regards
The Mattress Warehouse Team