Absolutely appalling Service- still waiting for My Refund.

I truly regret ever ordering from Mattress Warehouse, and I’m sharing my experience here so others can be warned. On the 5th of August, I placed an online order for a mattress, drawn in by what appeared to be good value and a promised 5-day delivery. Based on this, I disposed of my old bed in preparation.

Days went by with no communication from the company. I had to chase them down myself just to get an update, only to be told the delivery would now take up to 2 weeks (10 working days). Even worse, I was forced to buy a mattress protector — despite already owning one — under the claim that my mattress warranty would be void without it. This was never made clear during purchase and felt like a manipulative tactic.

Feeling misled and frustrated, I cancelled the order — only to be completely ignored. After multiple follow-ups and forceful emails, I was finally told I would need to wait 30 days for a refund. That refund is still outstanding.

I've been sleeping on the floor in the middle of winter, waiting for a refund to buy a bed elsewhere. Despite my emails and pleas, I'm continuously ignored. This is not just bad service — it’s inhumane.

To make matters worse, I was told the branch manager, Luelle Birbal (Redhill, Durban) was "off sick", and there seems to be no one else capable or willing to assist. It feels like I’ve been ****** of both my money and dignity.

This kind of inconsiderate and ********* behaviour is unacceptable. I demand my refund immediately, and I hope Mattress Warehouse is held accountable for the way they treat customers.