7 days..yet no delivery

<p>Sales Order # 017751<br />I ordered 3 Cloud Nine mattresses at Midrand store on Saturday 23rd July and made full payment.<br />And I was told that you usually deliver in 2-3 days. Since I was moving to a new house on 29th July Friday, I asked them to deliver on Friday ( ie. 6 days lead time.)</p> <p>1.On sunday, 24th July, I realized that I have been overcharged by approx 2000 ZAR at the store in comparison to the price on Your Online website. I raised it immediately with the Sales rep and her response was that she was not aware of the Online price and hence she will process a refund. I was asked to fill a refund request form which i did submit on Monday 25th July.Still no update.</p> <p>2. On Tuesday, 26th July, the sales rep calls up and says "Sorry, Cloud Nine Beds are out of stock" and new stocks arriving in 2 weeks. So WHY WAS THE ORDER PROCESSED WITHOUT CHECKING the stock availibility.<br />Then she says she is trying to arrange from Cape Town branch.I even requested to please confirm if it's can't be delivered on Friday 29th I would like to cancel the order and full refund.</p> <p>3.On Wed 27th and again on Thurs 28th a sales rep from Nelspruit calls me and assures the delivery on 29th Friday</p> <p>4.On Friday29th..get a call again from Nelspruit office.."Sorry..not coming..will be delivered on Saturday 30th".All blame is put on "Timefreight", the courier company.</p> <p>4. Today is Saturday 30th..still no delivery.</p> <p>Thanks to you now, I don't have a bed and also I don't have my money.</p> <p>Pathetic Customer Service. Hope Mr. Zaach Smith is reading this.</p>