AN
Ayanda N
1 reviews | Active since Feb 2025
07 May 2025, 13:33
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I wish I read the reviews before making an online order before purchasing. I placed an order on the 25th of April and its been prossessing ever since and zero communication from them. when I enquired about the order after the expected delivery time I was told that they had placed an order for the mattress with no indication of when it would arrive and they didnt indicate that they didnt have it instock. I would not recommend them as there is also no functionality to cancel the order and get a refund to get the mattress in another shop!
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The Mattress Warehouse's replyOfficial
07 May 2025, 15:27Good day, Ayanda
Thank you for taking the time to review us and for sharing your experience with us.
Our sincere apologies for the delay in delivering your order and lack of proper feedback. We are currently experiencing a delay from the manufacturer and working on getting this resolved as soon as possible.
We have informed our Customer Care team and will ensure that the team provides proper feedback on when your delivery will take place.
Again, we are truly sorry for any inconvenience caused.
Kind regards,
The Mattress Mattress
Thank you for taking the time to review us and for sharing your experience with us.
Our sincere apologies for the delay in delivering your order and lack of proper feedback. We are currently experiencing a delay from the manufacturer and working on getting this resolved as soon as possible.
We have informed our Customer Care team and will ensure that the team provides proper feedback on when your delivery will take place.
Again, we are truly sorry for any inconvenience caused.
Kind regards,
The Mattress Mattress
The Mattress Warehouse's reply07 May 2025, 15:27
Official
Good day, Ayanda
Thank you for taking the time to review us and for sharing your experience with us.
Our sincere apologies for the delay in delivering your order and lack of proper feedback. We are currently experiencing a delay from the manufacturer and working on getting this resolved as soon as possible.
We have informed our Customer Care team and will ensure that the team provides proper feedback on when your delivery will take place.
Again, we are truly sorry for any inconvenience caused.
Kind regards,
The Mattress Mattress
Thank you for taking the time to review us and for sharing your experience with us.
Our sincere apologies for the delay in delivering your order and lack of proper feedback. We are currently experiencing a delay from the manufacturer and working on getting this resolved as soon as possible.
We have informed our Customer Care team and will ensure that the team provides proper feedback on when your delivery will take place.
Again, we are truly sorry for any inconvenience caused.
Kind regards,
The Mattress Mattress