AG
Ann-Sune Grobler
1 reviews | Active since Jul 2024
10 Jul 2024, 13:08
3 weeks still no mattress
We purchased a mattress from The Mattress Warehouse Polokwane on 17 June 2024, the system displayed that the mattress was in stock and was supposed to be delivered on 18 June 2024. It is now 10 July 2024 and we are still awaiting the delivery of the fully paid mattress. I note that the Gauteng Distribution Centre has 3 of these specific mattresses in stock. When I contact the Polokwane branch there is always an apology for why the mattress is still not delivered. I am a very unhappy customer.
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The Mattress Warehouse's replyOfficial
10 Jul 2024, 13:50Good day, Ann-Sune
Thank you for taking the time to review and share your experience with us.
Our sincere apologies for the lack of feedback and the delay in delivering your order.
Our Customer Service Team was informed and will ensure the issue gets resolved as soon as possible.
Again, we are truly sorry for the inconvenience.
Kind regards,
The Mattress Warehouse
Thank you for taking the time to review and share your experience with us.
Our sincere apologies for the lack of feedback and the delay in delivering your order.
Our Customer Service Team was informed and will ensure the issue gets resolved as soon as possible.
Again, we are truly sorry for the inconvenience.
Kind regards,
The Mattress Warehouse
The Mattress Warehouse's reply10 Jul 2024, 13:50
Official
Good day, Ann-Sune
Thank you for taking the time to review and share your experience with us.
Our sincere apologies for the lack of feedback and the delay in delivering your order.
Our Customer Service Team was informed and will ensure the issue gets resolved as soon as possible.
Again, we are truly sorry for the inconvenience.
Kind regards,
The Mattress Warehouse
Thank you for taking the time to review and share your experience with us.
Our sincere apologies for the lack of feedback and the delay in delivering your order.
Our Customer Service Team was informed and will ensure the issue gets resolved as soon as possible.
Again, we are truly sorry for the inconvenience.
Kind regards,
The Mattress Warehouse