1 reviews | Active since Nov 2025
20 Days with No Updates — Poor Communication Throughout the Order
I ordered and paid for a bed on 24 October, but received no updates by 29 October. I called the number on the website, and the person I spoke to said he couldn’t help but would have someone call me back — that call never came.
By 3 November, I still hadn’t received any communication, so I contacted the WhatsApp support line. The representative checked my order and told me that payment hadn’t been app**** and that stock was unavailable. Later that same day, someone from the delivery branch messaged me on WhatsApp, saying they were waiting for stock and would update me the following day — again, no update was ever sent.
On 6 November, I followed up via WhatsApp and was told they would check with the supplier. I received no further response. On 10 November, I asked again about my order and was assured that I’d get an answer that same day — unsurprisingly, nothing happened.
Finally, on 11 November, I received a message saying the bed had arrived and would be delivered on 12 November.
That makes it a 20-day wait, with the first and only proactive update coming on day 19.
Thank you for taking the time to share your experience. We sincerely apologize for the delays and lack of consistent communication you encountered with your order.
This is not the level of service we aim to provide, and we understand how frustrating it must have been to wait without regular updates.
After reviewing your order, we can confirm that your payment was received and your product was delayed due to a temporary stock shortage from our supplier.
Unfortunately, this caused a delay in delivery and impacted our ability to provide accurate feedback while we awaited confirmation on restocking dates.
We acknowledge that our communication should have been more proactive and transparent throughout the process. Your feedback has been shared with our logistics and customer service teams to ensure that future updates are provided in a more timely and consistent manner.
Kind regards,
The Mattress Warehouse
Thank you for taking the time to share your experience. We sincerely apologize for the delays and lack of consistent communication you encountered with your order.
This is not the level of service we aim to provide, and we understand how frustrating it must have been to wait without regular updates.
After reviewing your order, we can confirm that your payment was received and your product was delayed due to a temporary stock shortage from our supplier.
Unfortunately, this caused a delay in delivery and impacted our ability to provide accurate feedback while we awaited confirmation on restocking dates.
We acknowledge that our communication should have been more proactive and transparent throughout the process. Your feedback has been shared with our logistics and customer service teams to ensure that future updates are provided in a more timely and consistent manner.
Kind regards,
The Mattress Warehouse