MS
Mavis S

1 reviews | Active since Mar 2021

12 Apr 2023, 09:45

14 Days without delivery and zero contact!

I have purchased a bed and two pillows on the 29th of march, till to date I have not received delivery, its been 14 days, 8 working days!!! is that even normal????!!!! huh???!! I have been sleeping on the floor since while I have a bed I have paid for, please refund my money or deliver the bed today!!!!!

0
Replies (2)
The Mattress Warehouse
The Mattress Warehouse's reply12 Apr 2023, 15:11
Official
Good day, Mavis

Thank you for taking the time to review us and for sharing your concerns. 
We are truly sorry that our Team lacked in updating you properly.  This is truly not the level of service we aim to provide. 

Thank you for allowing us to complete your order tomorrow, much appreciated. 

Again, we do apologize for the inconvenience. 

Kind regards,
The Mattress Warehouse
MS
Mavis S's update17 Apr 2023, 18:20
Reviewer Update
Hello

Thank you Bradley and Justin for the wonderful service, for the delivery and also thank you for the bed! happy with the bed