1 month and still waiting for my beds

I placed an order on the 21st November for a queen size bed and a single bed. Upon phoning them a week later as no communication was made from their side, they told me they were waiting for stock on the single bed. To which they assured me it would arrive the following week. Contacted them a week later to find out if stock had arrived to which they said no, it would arrive in 2 days time. I phoned a few days later and they asked when I would like delivery. So I rep**** and said preferably before the end of the year. To which the man on the other end of the phone laughed at me and told me I will receive it before the end of the year. They then told me they will contact me back with a day and time for delivery. They only contacted me the next day to say the single bed they received is damaged. And asked if I don’t mind waiting another week till it arrives.

Now I phoned them two days ago, guy asked if I would like a different single bed, to which I said that’s fine, but seeing as I’ve waited a whole month for these beds, I refuse to pay anymore for a different bed. They said they would contact me back. No contact was made. I phoned today, they took my details to which I said they would contact me. To which I said please. I need these beds before the end of the week.

I find that there is a lack of communication with this company and they can’t just get straight to the point.

If they had told me from the beginning that they are struggling to get stock of those specific single beds then I would of asked for a different single bed. And why even advertise and have the option to buy those single beds if they never have stock.