Terrible Service False Warrenty Advertising on Bed

I purchase a bed for my spare bedroom from The Mattress People Fourways in December 2015, the base started making some strange cracking noise and the middle of the mattress was hallow. I physically went into the store to report the matter I spoke to Bright, i provided him with all my receipts and details , I was told some will contact me and it never happened, I phoned the store and I was asked to send my receipt again, I did that I still never got feedback after a month later I phoned the store again and then about two later I was referred to Jevon. Jevon requested me to send him my receipts again and I sent them through. Once more I had to keep doing follow ups and I was told someone will contact me to come and do the repairs none of this happened. I kept calling Jevon and sending him messages and up until today January 2018 “dololo” nothing has happened. I paid money for this bed it was not given for free. The service from The People Mattress is apauling, they advertise two year warranty on their product which does not seem to exists, Service from their consultants was terrible because no one ever came back to me to resolve the matter. I’m now sitting with a bed that I paid for and I can not use. I would suggest that people think twice before making any purchases from that store because you may find yourself in my position.