Bad customer management

I bought a couch from this shop at four-ways on Saturday. They delivered a damaged couch yesterday. The delivery man acknowledged the damage on the couch and reported it to the shop management. I have made numerous calls to management and they are avoiding my calls.

I am a frustrated customers as I don't know what else to do to get attention of management. I did not expect this kind of behavior especially from such a reputable company. I am disappointed.