Warranty means nothing for this company

I purchase a double bed on the 2nd of January 2015.<br> <br> The bed has a 10 year warranty.<br> <br> On the 3rd of June 2015 I directed an email to the Mattress Palace pertaining to my matrass to be replaced, with no response from them.<br> <br> On the 24th of June 2015 I personally attended their offices at 238 Beyers Naude Drive, Blackheath, Johannesburg and spoke to Dave to which he advised my matrass will be replaced within 2 (two) weeks. Two weeks passed with the matrass still not replaced.<br> <br> On the 10th of July 2015 I once again attended the their offices and was informed by Dave that somebody will call me on Monday the 13th of July 2015 and in the same week my matrass will be replaced.<br> <br> On the said Monday no one called me and my matrass was not replaced in the same week.<br> <br> On the 14th of July 2015 I once again attended their offices for assistance and Dave was not there and I left a message at his college to inform Dave to call me urgently, this was done on the 18th of July 2015 again but still no call from your offices.<br> <br> This is highly unprofessional.<br> <br> My mattrass needs to be replaced.<br>