Pathetic service. All bark and no bite.

<p>1. I give mattress palace my money and we agree that I will come to the store at a certain time to show them where I stay in order to deliver the product. Get to the store, it is closed. No one bothered to call me to tell me that they were not keeping to the deal we agreed upon.</p> <p> </p> <p>2. I leave my number and name on a note. get a call the next day saying there was no stock. Why wasn't i told? Would i have received a call if i didn't leave my note?</p> <p> </p> <p>3. Still haven't received my product that I paid for. Two weeks later get a call saying that they are offering me another mattress. I take interest and agree upon purchasing this mattress as they do not have stock. Make another deal to have the mattress delivered at a certain time. they say that they are not sure if they can make the time but they will call if they can't. Again, I was supposed to meet them at the store and show them where I stay, I waited til half past 7 as advised and even after that I did not receive a call to let me know what is going on. Eventually went home not knowing what went on. </p> <p> </p> <p>4. Walk into the store coupla days later. Note: nobody called me to tell me what happened in these days that I was quiet. And the sales man is defensive. Says that they couldn't make the time and passes blame on me as if I want them to pull a rabbit out of a hat. All I asked was for a phonecall to let me know what is going on. He refuses to acknwoledge that not calling me is the issue and harps on the fact that their driver only got back at 9. After the last incident the manager promised me a phone call and I did not receive one. Let me know what is going on! If your driver only got back at 9, surely you could've calcualted that by 7:30 he was not gonna be around and called to tell me???!!</p> <p> </p> <p>5. I asked for a refund because they are not deliveriung my product and are giving me hells. was told to come back when the manager is there. I asked for an email address to speak to the manager instead of coming back. I emailed and received no response. Had to go back to the store. then they tell me manger isn't there and that I must bring my card tomorrow and get the refund. I asked why must I come to the store for you guys to let me know what is going on and why wasn't my email responded to? they ignore and don't make an effort to service the customer. And how can they dictate to me when to come for my refund? I wasn't prepared to come to the store the next day. I have a life other than running after their service or my money!</p> <p> </p> <p>6. Get to the store and now I am told the refnd can't happen because they don't know the pins to the point of sale device. why was I told to bring my card then? why don't you know the pin? why is the person who knows the pin not there to assist? how are you running your business???Why was I not called and told to give the eft details? or emailed? why do I have to pitch up at the store to hear all of this? what if I never pitched up at the store, were they just gonna keep my money and not make an effort to refund me?</p> <p> </p> <p>7. I give my eft on thursday, he tells me i should receive it by Tuesday latest. Don't see why I have to wait so long for my money. I didn't put up a fuss. I waited for Tuesday, nothing came. Have to walk into the store again. Oh he paid me the money on Monday. I obviusoly checked before going to the store and opened up my app to show him that I do not have the monmey in my account. He doesn't know what happened and will check and give me a call before the end of the day. what do you know? I haven't received a call. PLEASE DO NOT EXPECT A CALL FROM THE MATTRESS PALACE. They are USELESS with keeping promises.</p> <p> </p> <p>7. It has been a month since I gave these guys my money. I have not received a product or a refund. they have been making me run around and run after them. Their service is the most pathetic that I have ever experienced. I do not trust them. I don't even know if they have the intention of returning my money. I am very frustrated and will NEVER RECOMMEND that anyone deal with these people unless you really hate the person. I would send a person that I truly hate to purchase a mattress from these people.</p> <p> </p> <p>8. These people are unprofessional and ill prepared to run a business. Please stay away!</p>