1 reviews | Active since Sept 2015
Very bad service from the mattress king
My mum purchased an expensive bed from the mattress king in intersite avenue. Selling the bed as usual to the customer with a smile and excellent service occurred. My mum has been complaining for 3 weeks now that the bed is sagging the middle. She has osteoporosis and she has acute pains,the bed is very important to her thus we purchased an expensive one.Followed all procedures and logged with mattress king and sent through all required documentation.They have been calling myself and mum weekly when I follow up via email and all they say is customer service will call you and nobody does.She was then told to WhatsApp pictures of the mattress which is crazy as what will you see with that?The uuper layer of the bed can come back into place yet there is a sag?Anyways she has sent the pictures and the factory rep**** that they cannot see a sag and cannot help.This is utter bull**** and not acceptable customer service as the bed is a few months old and must be replaced with a new one without any issues.This is not where I will end with this matter when I am not getting service I deserve considering I have purchased over 10 beds from the mattress king..
Come on guys you cannot run a business like a barber shop!!!!