The worst after sales service

Good day,

So on this very day i would like to inform you about the pathetic service I'm currently receiving.

So before the 05-09-2022 i had the company come out to have a look at my bed for a fault. After they assessed the bed and obviously discussed it with their superior and the outcome was that it needs to be replaced and i received a call from Ruwayda saying i need to make payment in order for them to continue and process my bed. Nowhere in the email or via the phonecall did she communicate to me that i need to pay for delivery.

After standing 3 hours in the line at bank to make payment i then sent them the proof of payment on 06-09-2022 and on the 08-09-2022 i sent a email to follow up on when the bed will be delivered, i haven't received a response on the 13-09-2022 i sent another email for to get information on when the bed will be delivered. Up until today i still haven't received an email, i was just about informed that i need to pay R410.00 for the delivery cost in order for me to get my bed.

I am totally and utterly disappointed